IP67 · Dust and temporary water immersion protected
Warranty coverage and period
12months
PoligIoT equipment is covered against manufacturing defects from the date of purchase, a period that already includes any minimum legal warranty you are entitled to under your country's law. This warranty does not cover accessories, cables or consumable parts. If your equipment shows a manufacturing defect within this period, PoligIoT repairs it at no cost or, if it cannot be repaired, replaces it with an equivalent unit, at its discretion.
Your equipment is IP67 rated: protected against dust and temporary immersion in fresh water, up to 1 meter deep for 30 minutes. Using it within those conditions does not void this warranty.
Conditions that void the warranty
Valid upon presenting the original proof of purchase (invoice or receipt), so keep it on hand. It becomes void if:
The equipment was used against its manual, including power outside the range specified for its model.
It was opened, altered, repaired or handled by someone not authorized by PoligIoT, or its connectors and seals were left open or damaged.
Its serial number was removed, erased or altered.
The damage comes from an electrical surge, an improper voltage connection, a drop, an impact, improper transport, or lightning.
The equipment was submerged beyond what its IP67 rating covers (more than 1 meter deep or more than 30 minutes), or in anything other than fresh water, such as salt water or chemical liquids.
It was used in environments with chemical agents or temperatures outside what its manual specifies.
The defect is from normal wear and tear.
It was operated beyond the limits defined in its manual.
How to file a claim
If your equipment shows a defect within the warranty period, contact us with your proof of purchase, the equipment model and a description of the issue. We will confirm the next steps for diagnosis and, if applicable, repair or replacement.
Shipping the equipment to PoligIoT and picking it up after repair are the customer's responsibility, as are any costs involved. If you ship it by mail or courier, pack it in its original box or equivalent protective packaging: PoligIoT is not responsible for damage or loss during shipping.
This warranty is in addition to the consumer rights granted by the law of your country, and does not replace or limit them.
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